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Q:
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How do I contact Hullabaloo Trading?
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A:
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Please feel free to contact Customer Service at:
Call: 1-877-2-HULLABALOO (1-877-248-5522)Monday - Friday, 8:00 am - 5:00 pm (CST)
Email: info@hullabalootrading.com
US Mail: Hullabaloo Trading, Attn. Customer Service Manager, 5631 Brystone, Houston, Texas, 77041
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Q:
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How much will it cost to ship my order?
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A:
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Our shipping and handling fees are determined by weight and size of the order. A total will be given to you at
the time of check out.
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Q:
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Can you ship overnight?
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A:
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Yes, please call Customer Service for more details on expeditied shipping at 877-2-HULLABALOO.
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Q:
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Do you charge sales tax?
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A:
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All orders shipped to locations within the state of Texas will be charged the standard 7.25% sales tax.
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Q:
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What carriers do you use for shipping?
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A:
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Our preferred carrier is Fedex.
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Q:
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What is your return and exchange policy?
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A:
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We do our best to have quality products; if you receive a defective product, please notify our Customer Service
Department immediately. We will replace the product or refund your money. If for any reason you are not
completely satisfied with your purchase, return it to us for a refund or exchange within 30 days of the invoice
date. Please note that all returns, unless damaged/defective, must be returned in new condition and in its
original packaging. Inspect your order immediately upon delivery, before signing. Any authorized returns
received after 30 days of the invoice date will incur a 15% restocking fee. Refunds are not issued for worn or
misused products. To ensure proper credit, please call our Customer Service Department for a return
authorization number. All returns must be shipped freight prepaid.
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Q:
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How long will it take to receive a refund?
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A:
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Once your returned item has been processed a credit will be issued within 24 hours.
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Q:
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How can I be sure my order was received?
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A:
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All online orders will receive an email confirmation.
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Q:
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How long will it take my order to arrive?
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A:
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Our goal is to process and ship your order within 24 hours if received before 3:00 pm (CST), and within 48
hours if received after 3:00 pm (CST). Please allow additional lead time for orders placed during holidays and
weekends. Most orders are shipped standard ground. Express shipping is available, please call 877-248-5522
for details. Any will calls (customer pick ups) not claimed within 5 business days will be shipped accordingly
All shipments are F.O.B. Houston, Texas, freight prepaid and added to invoice.
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Q:
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Do you ship to foreign countries?
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A:
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Yes
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Q:
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Which payment options do you accept?
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A:
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We happily accept Visa, Mastercard, Discover and American Express.
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Q:
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Do you have a wholesale program?
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A:
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Yes, we do offer a wholesale program for businesses and other qualified organizations. Please register for a
wholesale account here.
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Q:
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Do I qualify for the wholesale program?
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A:
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Your business qualifies for the wholesale program if you have a business tax identification number.
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Q:
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Do you keep my credit card information?
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A:
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For your protection, we do not keep your credit card information on file.
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Q:
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How can I find out about upcoming specials,
discounts and closeouts?
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A:
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Sign up for a consumer account here and you will receive notifications of all specials.
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Q:
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Do I have to have an account to place an
order?
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A:
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You do not have to have an account to place an order. However, if you register we can offer the following benefits:
- Shipment notifications, specials and discounts, and new product announcements
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Q:
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How do I find the item or theme I am
looking for?
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A:
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You can use the search function located on every page to do a quick search for a specific item. If you would
rather browse our selection of items, please utilize the categories on the left hand side of the window to see
a variety of items.
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Q:
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Do the pinata's come filled?
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A:
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The pinata's come empty.
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Q:
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Do the favor boxes come filled?
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A:
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The favor boxes include the favor items shown; they will need to be assembled and filled upon receipt. If you
would like to fill favor boxes with your own favor items, you can buy the favor boxes separately.
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Q:
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Do you offer custom designs?
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A:
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We glady provide custom printing on Baskeboxes and cello rolls at a minimum of 5,000 units. Please contact
a Customer Service Representative for further details.
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Q:
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How does the mix and match volume
discount work?
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A:
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You can receive volume discounts when you select the minimum quantity of the same size item.
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Q:
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How do I get the monthly special when I
order online?
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A:
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For your convenience, the monthly special is automatically calculated in the discounted price you see on the item.
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