Hullabaloo Trading
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Home>FAQs
 

FAQs

 
How do I contact Hullabaloo Trading?
How much will it cost to ship my order?
Can you ship overnight?
Do you charge sales tax?
What carriers do you use for shipping?
What is your return and exchange policy?
How long will it take to receive a refund?
How can I be sure my order was received?
How long will it take my order to arrive?
Do you ship to foreign countries?
Which payment options do you accept?
Do you have a wholesale program?
Do I qualify for the wholesale program?
Do you keep my credit card information?
How can I find out about upcoming specials, discounts and closeouts?
Do I have to have an account to place an order?
How do I find the item or theme I am looking for?
Do the pinata's come filled?
Do the favor boxes come filled?
Do you offer custom designs?
How does the mix and match volume discount work?
How do I get the monthly special when I order online?
Is there a minimum order requirement?


How do I contact Hullabaloo Trading?

Please feel free to contact Customer Service at:
Call: 1-877-2-HULLABALOO (1-877-248-5522) Monday-Friday, 8:00am-5:00pm (CST)
Email: info@hullabalootrading.com
US Mail:
Hullabaloo Trading
Attn: Customer Service Manager
5631 Brystone Drive
Houston, Texas 77041


How much will it cost to ship my order?
Our shipping and handling fees are determined by weight and size and number of cartons of the order. Additional fees for oversized and overweight items may be applied.

Can you ship overnight?
Yes.  If available to your service area, expedited services are offered at the time of checkout.  If you require more details or assistance with shipping options, please call Customer Service at 877-2-HULLABALOO (1-877-248-5522).


Do you charge sales tax?
All orders shipped to locations within the state of Texas will be charged the standard 7.25% sales tax, unless qualified as a wholesale business account with a valid Texas tax exemption identification number.


What carriers do you use for shipping?
Our preferred carrier is FedEx.


What is your return and exchange policy?
We do our best to provide quality products; if you receive a defective product, please notify our Customer Service Department immediately. We will replace the product or refund your money. If for any reason you are not completely satisfied with your purchase, return it to us for a refund or exchange within 30 days of the invoice date. Please note that all returns, unless damaged/defective, must be returned in new condition and in its original packaging. Inspect your order immediately upon delivery, before signing. Any authorized returns received after 30 days of the invoice date will incur a 15% restocking fee. Refunds are not issued for worn or misused products. To ensure proper credit, please call our Customer Service Department for a return authorization number. All returns must be shipped freight prepaid.


How long will it take to receive a refund?
Once your returned item has been processed a credit will be issued within 24 hours.


How can I be sure my order was received?
All online orders will receive an email confirmation.


How long will it take my order to arrive?
Our goal is to process and ship your order within 24 hours if received before 3:00 pm (CST), and within 48 hours if received after 3:00 pm (CST). Please allow additional lead time for orders placed during holidays and weekends. Most orders are shipped standard ground. Express shipping is available, please call 877-248-5522 for details. Any Will Call orders (customer pick ups) not claimed within 5 business days will be shipped accordingly. All shipments are F.O.B. Houston, Texas, freight prepaid and added to invoice.


Do you ship to foreign countries?
Yes


Which payment options do you accept?
We happily accept Visa, Mastercard, Discover and American Express.


Do you have a wholesale program?
Yes, we do offer a wholesale program for businesses and other qualified organizations. Please register for a wholesale account here.


Do I qualify for the wholesale program?
Your business qualifies for the wholesale program if you have a business tax identification number.


Do you keep my credit card information?
For your protection, we do not keep your credit card information on file.


How can I find out about upcoming specials, discounts and closeouts?
Sign up for an account or for our email list here and you will receive notifications of all specials.


Do I have to have an account to place an order?
You do not have to have an account to place an order. However, if you register we can offer the following benefits: - Shipment notifications, specials and discounts, and new product announcements


How do I find the item or theme I am looking for?
You can use the search function located on every page to do a quick search for a specific item. If you would rather browse our selection of items, please utilize the categories on the left hand side of the window to see a variety of items.


Do the pinata's come filled?
The pinata's come empty.


Do the favor boxes come filled?
The favor boxes include the favor items shown; they will need to be assembled and filled upon receipt. If you would like to fill favor boxes with your own favor items, you can buy the favor boxes separately.


Do you offer custom designs?
We gladly provide custom printing on Baskeboxes and cello rolls at a minimum of 5,000 units. Please contact a Customer Service Representative for further details.


How does the mix and match volume discount work?
You can receive volume discounts when you select the minimum quantity of the same size item.


How do I get the monthly special when I order online?
For your convenience, the monthly special is automatically calculated in the and reflected in the discounted price you see on the item.


Is there a minimum order requirement?
A minimum order of $50 is required for all Business Account/Wholesale orders. Business Account orders less than $50 will automatically incur a $10 service charge. Consumer orders do not require a minimum order amount.